It is recommended to take the product to a nearby MSI service station for further testing. When the OSD is unlocked, touching the menu button for 15 seconds will activate the Menu Lock function. If the issue persists after the aforementioned troubleshooting being performed, then it might be a hardware issue. When the OSD is locked, touching the menu button for 15 seconds will unlock and allow user access to all applicable settings. Please try to reconnect the devices individually to identify the damaged device. If the system normally boots up in this configuration, damages to certain hardware may cause the booting process to fail.Remove all external devices, such as: USB devices, USB flash drives, hard drives and other PCI-e devices.You will only need the CPU, CPU cooler, one memory stick, power supply, and monitor.If your computer motherboard has an Integrated Graphics Processor (IGP), please try to start up the system without a graphics card to check that the computer can start up normally. motherboard, power supply, memory) to make sure that all parts apart from the graphics card are working normally.Ģ. Refer to the computer component installation manual (ex. HDMI, Display Port) is connected to the discrete graphics card.Ĭheck to see if the computer is working normallyġ. Make sure the graphics card power supply is plugged in correctly.Ĥ. Make sure the screws on the baffle are fastened to avoid poor contact with the graphics card.ģ. If there is dust or foreign matter around the PCI-E slot, please clean it up before testing the graphics card.Ģ. When fully inserted, you should hear a “click” from the PCI-E buckle. Make sure the gold pins of the graphics card is fully inserted into the PCI-E slot. Using a MSI monitor as an example, if you manually select a specific signal source, the monitor will not scan other interfaces for input signals after being turned on.ġ. Make sure the signal source setting of the monitor is correct.
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